cloudcrm

Privacy Policy

Effective Date: 07-08-2025
Last Updated: 07-08-2025

CloudCRM (“we,” “our,” “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our CRM software, website, and related services (“Services”).

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company name, billing address, payment information (processed securely via third-party providers)
  • Account & Usage Data: Login credentials, CRM activity (calls booked, sales records, KPI tracking), device information (IP address, browser type, operating system), log files, analytics data
  • Third-Party Integrations: If you connect external tools (e.g., payment processors, calendars, marketing platforms), we may collect data from those services according to their privacy settings.

2. How We Use Your Information

  • Providing and improving our Services
  • Personalizing your CRM dashboard and reports
  • Processing payments and subscriptions
  • Sending important updates and support messages
  • Preventing fraud and ensuring security
  • Complying with legal obligations

3. Legal Basis for Processing

  • Consent (when you opt-in to marketing or integrations)
  • Contract (to deliver the Services you subscribed to)
  • Legitimate Interest (improving our platform and protecting our systems)
  • Legal Obligation (when required by law)

4. How We Share Your Information

We do not sell your data. We may share data with:

  • Trusted third-party service providers (payment processors, hosting services, analytics tools)
  • Legal authorities when required by law
  • Business partners in the event of a merger or acquisition

5. Data Storage & Security

  • Data is stored securely on servers located in Amsterdam, Netherlands.
  • We use encryption, firewalls, and access controls to protect your information.
  • Access to personal data is restricted to authorized personnel only.

6. Data Retention

We retain your data for as long as necessary to provide our Services or as required by law. If you close your account, we will delete or anonymize your personal data within 90 days, unless retention is required for legal purposes.

7. Your Rights

Under GDPR and other privacy laws, you may:

  • Request access to your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Request a copy of your data (data portability)
  • Withdraw consent at any time

To exercise these rights, contact us at: [email protected]

8. Cookies & Tracking

We use cookies and similar technologies to improve user experience, remember login sessions, and analyze site usage for improvements. You can manage cookies through your browser settings.

9. International Data Transfers

If we transfer your data outside of your country, we ensure adequate protection measures are in place, such as standard contractual clauses or equivalent safeguards.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through the platform.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].